Refund policy

Returns & Exchanges Policy

Our policy is designed to support your journey while respecting the artisanal nature of our handcrafted bridal wear.

Exchange Only: We offer a one-time exchange for a different size or store credit.
The 7-Day Notification Rule: You must notify us of your intent to exchange within 7 days of delivery. The item must be shipped back to us within 14 days of delivery.
Wedding Date Protection: To ensure the integrity of our collection, no exchanges will be honored if the wedding date provided at checkout has passed.
Condition: Items must be in original, unworn, and unwashed condition with all tags attached. Any signs of wear (e.g., makeup, scent, or alterations) will void the exchange.

Final Sale: Because these gowns are handcrafted specifically to your unique measurements, we cannot accept returns, exchanges, or cancellations once production has begun.
Quality Assurance: If there is a craftsmanship defect, please contact us within 48 hours of delivery with photos so we can prioritize a resolution for you.